Term and Conditions

At Cozy Bed Store, we value transparency and your comfort—both in our products and in your shopping experience. Please read these terms carefully.

1. Website Usage

1.1 Access and Account

You may browse our website without creating an account. However, to make a purchase, you may need to provide accurate personal information. You are responsible for maintaining the confidentiality of your account credentials.

1.2 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Cozy Bed Store or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without explicit written permission.

1.3 Prohibited Activities

When using our website, you agree not to:

• Engage in any fraudulent activities
• Use automated systems or software to extract data
• Interfere with website security or functionality
• Post harmful or offensive content

2. Products and Services

2.1 Product Information

We take great care to accurately display our products, including colors, features, and specifications. However, slight variations may occur due to your monitor settings. Product descriptions are provided in good faith, but we do not warrant they are entirely error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and provide a refund if payment was processed.

2.3 Special Conditions for Hygiene Products

Due to hygiene concerns, we cannot accept returns or exchanges on the following products unless they are defective or we have made an error:

• Mattress protectors
• Electric blankets
• Pillows
• Any opened bedding products

3. Orders and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed once payment is processed and you receive an order confirmation email.

3.2 Pricing

All prices are displayed in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

3.4 Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the processing stage. Contact us immediately at [email protected] for cancellation requests.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally, excluding some remote areas and parts of Asia. If you are located in an excluded area, we will notify you and cancel your order with a full refund.

4.2 Processing Time

Please allow 1-2 business days for order processing before shipment.

4.3 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx, typically arriving within 10-15 business days after leaving our warehouse.
• Free Shipping: Available for orders over $50, shipped via EMS, typically arriving within 15-25 business days after shipment.

4.4 Delivery

You will receive a tracking notification once your order ships. It is your responsibility to provide a correct delivery address and ensure someone is available to receive the package. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your purchase. You may return or exchange most items within 15 days of receipt, provided they are in original, unused condition with all tags attached and in original packaging.

5.2 Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on mattress protectors, electric blankets, pillows, or any opened bedding products unless they are defective or we made an error.

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receiving your order, providing your order number and reason for return
2. Complete our Returns Form and include it with your shipment
3. Pack items securely in original packaging with all tags attached
4. Ship to: Cozy Bed Store, 642 McKinley Avenue, Denver, US 80218

5.4 Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow your financial institution 3-10 business days to post the refund to your account.

5.5 Exchanges

For exchanges, we will ship your replacement once we receive and process your return. Standard shipping charges apply unless the original item was defective.

5.6 Defective or Incorrect Items

If you receive a defective product or we made an error in your order, contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

6. User Responsibilities

6.1 Accurate Information

You are responsible for providing accurate and complete information when creating an account and making purchases, including correct shipping address and payment details.

6.2 Compliance with Laws

You agree to use our website and services in compliance with all applicable laws and regulations.

6.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Limitation of Liability

Cozy Bed Store’s liability for any claim related to your use of our website or products is limited to the purchase price of the products in question. We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Colorado, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Denver, Colorado.

11. Contact Information

Thank you for choosing Cozy Bed Store. We appreciate the trust you place in us and are committed to ensuring your experience is cozy and comfortable from start to finish.