At Cozy Bed Store, we want you to be completely satisfied with your purchase as you create your perfect bedroom sanctuary. We stand behind the quality of our premium bedding products and offer a straightforward returns and exchanges process.

Return Policy Overview

We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in original, unused condition with all tags attached and in their original packaging.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following products unless they are defective: Mattress protectors, Electric blankets, Pillows, and any opened bedding products. This policy helps us maintain the highest standards of cleanliness and customer safety.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return/exchange.
  2. Complete the Returns Form below and include it with your shipment.
  3. Pack your return securely in the original packaging if possible, including all tags and documentation.
  4. Ship your return to our address at:
    642 McKinley Avenue, Denver, US 80218
    Please note: Return shipping costs are the customer’s responsibility unless the item is defective or we made an error in your order.

Returns Form Template

Please include this completed form with your return shipment:

Name: ___________________________________________________ Order Number: ___________________________________________ Email Address: __________________________________________ Phone Number: ___________________________________________ Return or Exchange: ______________________________________ Reason for Return: _______________________________________ _________________________________________________________ Product(s) Being Returned: ________________________________ _________________________________________________________ I confirm that the item(s) are in original condition with all tags attached: _________________________

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days of our receipt of the return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)

For exchanges, we will ship your replacement item once we receive and process your return. Standard shipping charges apply for exchanged items unless the original item was defective.

Defective or Incorrect Items

If you receive a defective item or we made an error in your order, please contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

Thank you for choosing Cozy Bed Store. We’re committed to ensuring your complete satisfaction as you transform your bedroom into a haven of relaxation.