Privacy Policy

At Cozy Bed Store, we believe that creating your perfect bedroom sanctuary should be a peaceful experience from start to finish. This commitment extends to how we handle your personal information. We are dedicated to protecting your privacy and ensuring that your personal data is collected and used transparently, responsibly, and securely.

This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By using our website, cozybed-store.com, you consent to the practices described in this policy.

1. Information We Collect

We collect information that helps us provide you with a seamless and personalized shopping experience for our premium bedding products.

• Personal Information: When you make a purchase, create an account, or contact our customer service, we collect information such as your name, email address, shipping address, billing address, and payment details (which are processed securely by our payment partners).
• Technical Information: We automatically collect certain data when you visit our site, including your IP address, browser type, device information, and pages you view. This helps us optimize our website and troubleshoot technical issues.
• Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, analyze site traffic, and show you relevant product recommendations. For more details, please see the “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

Your data allows us to provide the sophisticated, reliable, and modern online shopping experience that our discerning customers expect.

• To process your orders and deliver products to your doorstep, anywhere across our global service area (excluding Asia and certain remote regions).
• To communicate with you about your order, respond to your inquiries, and provide customer support.
• To improve our website, product offerings, and marketing strategies based on how you interact with our site.
• To send you marketing communications (if you have opted in) about new products, special offers, and styling tips for creating your bedroom haven. You can unsubscribe at any time.
• To prevent fraud and enhance the security of our website and transactions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We work with trusted partners who assist us in operating our website, processing payments (such as Visa, MasterCard, JCB, and PayPal), shipping orders, and marketing. These providers are contractually obligated to protect your data and use it only for the services we specify.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Cozy Bed Store, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, who will continue to honor this Privacy Policy.

4. Data Storage and Security

Your security is our top priority. We are based in the United States but serve a global audience. Your information may be stored and processed in the U.S. or other countries where our service providers operate.

We implement industry-standard security measures to protect your data:

• All sensitive payment information is encrypted using Secure Socket Layer (SSL) technology and processed through secure gateways.
• We regularly monitor our systems for potential vulnerabilities and attacks.
• Access to your personal data is restricted to authorized personnel who need it to perform their job functions.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but promise to promptly notify you of any confirmed data breaches as required by applicable law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Update: You can access and update your personal information by logging into your account on our website.
• Data Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Marketing Preferences: You can opt-out of marketing emails by clicking the “unsubscribe” link in any email we send you.
• Cookie Settings: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that some parts of our site may not function properly if you disable cookies.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These help us:

• Remember items in your shopping cart.
• Understand how you navigate our site, which pages are most popular, and how we can improve our design and product assortment.
• Deliver targeted advertisements about our products (like our Heritage collection or Milkshake kids’ bedding) on other websites you visit.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out to our customer-centric team.

Thank you for trusting Cozy Bed Store with your comfort and your privacy. We are dedicated to helping you transform your bedroom into a haven of relaxation.