Welcome to our FAQ page. At Cozy Bed Store, we’re dedicated to creating a peaceful bedroom sanctuary for you and your family. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.

Products

What types of bedding products do you offer?
We offer a comprehensive range of premium bedding including beds, mattresses, blankets, cushions, throws, electric blankets, kids bedding, mattress protectors, mattress toppers, pillows, quilt covers, quilts, sheets, and pillowcases. Our Heritage and Milkshake collections offer specialized options for different preferences.
Are your products suitable for children?
Yes, we have a dedicated Kids bedding collection that offers appropriately sized and designed bedding for children, ensuring both comfort and safety for younger family members.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders, save preferences, and expedite future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and ensure all transactions are secure.

Shipping & Delivery

Where do you ship?
We ship worldwide! However, due to logistical constraints, we’re unable to deliver to some parts of Asia and a few remote regions. If you have questions about your specific location, please contact us at [email protected].
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: For $12.95, we use trusted carriers like DHL or FedEx. Delivery occurs within 10-15 days after shipment.
– Free Shipping: For orders over $50, we provide free shipping via EMS. Delivery takes 15-25 days post-shipment.
How long does processing and delivery take?
We process all orders within 1-2 business days. After processing, delivery times vary based on your location and shipping method selected. Standard shipping takes 10-15 days after shipment, while free shipping takes 15-25 days after shipment.
Can I track my order?
Yes, after your order ships, you will receive a confirmation email with tracking information that allows you to monitor your delivery in real-time.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return most items within 15 days of receipt for a refund or exchange. Please contact our customer service team at [email protected] to initiate a return.
Are there any items that cannot be returned?
For health and hygiene reasons, some personal bedding items may not be eligible for return unless defective. Please contact us for specific information about the product you’re considering returning.

Additional Questions

How can I contact customer service?
Our customer-centric team is here to help! You can reach us at [email protected]. We’re committed to responding to all inquiries promptly.
Where is Cozy Bed Store located?
We’re located at 642 McKinley Avenue, Denver, US 80218, but we ship our premium bedding products worldwide to help customers create their perfect bedroom sanctuary.

If you have any other questions not addressed here, please don’t hesitate to contact us at [email protected]. Thank you for choosing Cozy Bed Store to help transform your bedroom into a comfortable haven.